Refund and Cancellation

Multiple Pickup Locations with Subsolution

At Website Duniyaowned by Proprietor Surendra Kumar, we prioritize customer satisfaction and maintain a flexible cancellation and refund policy. Please read the terms below carefully.

Cancellation Policy

1. Order Cancellation:
   • Cancellation requests will be considered only if made immediately after placing the order.
   • If the order has been communicated to vendors/merchants and the shipping process has been initiated, cancellations may not be possible.
2. Non-Cancellable Items:
   • Cancellation requests are not accepted for perishable items such as flowers, eatables, etc.
   • Refunds or replacements for these items may be made if the product's quality is proven to be unsatisfactory.

Refund Policy

1. Damaged or Defective Items:

   If you receive a damaged or defective product, report it to our Customer Service team on the same day of receipt. The merchant will verify the claim, and appropriate action will be taken.

2. Product Not as Expected:

   If the product received does not meet your expectations or differs from the description, contact our Customer Service team on the same day of receipt. After evaluation, an appropriate resolution will be provided.

3. Warranty Issues:

   For items covered under a manufacturer's warranty, please contact the manufacturer directly for issues.

4. Refund Processing:

   Refunds approved by Website Duniya will be processed within 9-15 business days.

Contact Information

For any queries or complaints, please contact our Customer Service team using the contact details provided on this website.